FAQ
Office Catering – FAQs
When is Office Catering available?

We deliver Monday to Friday between 7am and 5pm. Weekend and after-hours catering may be arranged on request and are subject to minimum spend requirements and surcharges.

Where do you deliver? Is there a delivery fee? Is there a minimum order?

We deliver across Melbourne, including the CBD and surrounding suburbs.

  • Delivery fees start from $10 to Melbourne CBD and vary depending on your postcode.
  • The minimum spend is $150 including GST per delivery (excludes delivery fee).
What if my order doesn’t reach the minimum spend?

If your order is below the minimum spend, we can help you add additional items to reach the minimum or apply a surcharge to cover the shortfall.

When do I need to submit my order?
  • Orders must be placed by 2pm the business day prior to delivery.
  • Breakfast and individual hot items must be ordered by 12pm the day prior.

Late orders may be accepted subject to availability, or we’ll offer suitable alternatives.

How close to my nominated delivery time will my food arrive?
  • Cold food may arrive up to 60 minutes prior to your requested time.
  • Hot food will be delivered within a 30-minute window of your requested time.
How does my food come packaged?

Your food arrives beautifully presented in eco-friendly, compostable or reusable packaging. Items are clearly labelled, including dietary requirements.

Does my food come with disposable cutlery and plates?

Yes. We can provide disposable cutlery, plates, and napkins on request. Please let us know when placing your order.

Can Urban Foodies help with complex dietary requirements?

Yes. We can accommodate vegetarian, vegan, gluten-free and other common requests. However, our kitchen handles all major allergens, so food cannot be guaranteed allergen-free.

Are you open on the weekend?

Yes, weekend catering is available by request and subject to minimum spends and surcharges.

What if I need to amend my order?

We understand things change — contact us ASAP and we’ll do our best.

What if I need to cancel my order?
  • Bookings under 20 guests: 24 hours’ notice required.
  • Bookings over 20 guests: 48 hours’ notice required.
  • Monday orders must be cancelled by 12pm Friday prior.

Cancellations outside these times will incur the full charge.

Event Catering – FAQs
How much food do I need to order?

This depends on the style and duration of your event. We can help guide quantities.

How big is a canapé, supper item, or bowl dish?
  • Canapés: 1–2 bites
  • Supper items: more substantial
  • Bowl dishes: served in small bowls as a lighter main
Do you cater for dietary requirements?

Yes — vegetarian, vegan, gluten-free and more (with prior notice). Food cannot be guaranteed allergen-free.

What is an Alternate Drop?

A sit-down service where alternating meals are served for smooth timing. Cost: $5.50 per person per course.

What are Feasting or Shared Platters?

Platters placed on tables or credenzas for relaxed shared dining.

What is a Grazing or Buffet table?

Beautifully arranged tables guests can help themselves from throughout the event.

How many beverages should we provide?
  • 1–2 drinks pp for the first hour
  • 1 drink pp each hour after
How many glasses are needed?

At least 1.5 glasses per guest; more if providing multiple drink types.

Crockery & cutlery for sit-down events?

Depends on menu — we will guide you and can arrange hire.

When do staff arrive?

Usually 1–2 hours prior to ensure full setup.

Do staff clean up?

Yes — service, clear-down and pack-up is included.

Cancellation policy?
  • Within 72 hours: 100% charged
  • Groups over 50: 5 business days’ notice
  • Staff cancelled within 1 business day: charged in full
Team Cooking – FAQs
How do I book?

Online or via email. A 50% deposit secures your date; final payment due 14 days prior.

What happens if we need to cancel?
  • More than 4 weeks: 50% non-refundable
  • Less than 2 weeks: 100% payable
Can we reschedule?

Yes, with 10+ business days’ notice. $500 fee applies for less notice.

What if fewer people attend?
  • Reductions 14–2 days: $100 pp fee
  • Reductions within 48 hours: non-refundable
Do you cater for dietary requirements?

Yes — with 10 days’ notice. Cannot guarantee allergen-free.

Can we bring our own alcohol?

No — all alcohol is supplied under RSA licensing.

What should we wear?

Comfortable clothing, closed-toe shoes, long hair tied back.

When should we arrive?

Arrive no earlier than 15 minutes before start time.

Do you clean up afterwards?

Yes — our team handles full pack-up and cleaning.

Is the class safe for allergies?

Cross-contamination possible due to shared kitchen.

Can you take photos?

Yes — let us know if you prefer not to be photographed.