Catering + Events FAQ

We take out all the stress from event management and catering. We create innovative and surprising catering solutions from team gatherings to bespoke dinner parties.

Office Catering FAQs

When is Office Catering available?
Where do you deliver? Is there a delivery fee? Is there a minimum order?
What if my order doesn’t reach the minimum spend?
Delivery Details
When do I have to submit my order?
How does my food come packaged?
Help! I have complex dietary requests
Are you open on the weekend?
What if I need to amend my order?
What if I need to cancel my order?
When is Office Catering available?

Deliveries are between 7.30am-5pm Monday to Friday. For deliveries outside these times please contact us on 9690 5831 or orders@bayleafcatering.com.au

Where do you deliver? Is there a delivery fee? Is there a minimum order?

Melbourne CBD, inner city, wider suburbs and Mornington Peninsula. 

Deliveries outside of the CBD will incur a delivery fee. 

CBD $0 – Minimum order of $100 

CBD-5kms $25 – Minimum order of $100 

5-8km $55 – Minimum order of $300 

8-10km $75 – Minimum order of $500 

10km + Contact us for delivery charge and minimum order  

Free delivery postcodes:  3000, 3001, 3002, 3003, 3004, 3005, 3006, 3008 

Delivery outside of our regular delivery window of 7:30am – 5:00pm – $55

What if my order doesn’t reach the minimum spend?

If you are unable to meet the minimum spend, we will add on a surcharge to bring the total of the order up to the minimum spend required.

Delivery Details

We aim to deliver hot food up to up to fifteen minutes prior to the scheduled delivery time and cold food within a sixty minute window prior. If you need to contact us on the day, give the office a call on 9690 5831 

When do I have to submit my order?

The shopping cart is open for ordering until 3pm the day prior. Your order is unconfirmed until you receive your order confirmation. If you need catering for the next day and you’ve missed the cut off, feel free to get in touch. Call 9690 5831 or email orders@bayleafcatering.com.au we’ll do everything we can to provide your catering. 

How does my food come packaged?

Our Office Catering food is presented in our enviro-friendly packaging with lids to ensure our food is kept fresh. Disposable utensils are included where necessary and serviettes are included with every order.   

Hot food is also presented in our enviro-friendly packaging which is delivered in our hot boxes straight from our ovens to you. We can also deliver hot food items in foil trays if you would prefer to heat in your oven on site, just let us know when you order.

Items such as crockery, glassware and platters can be arranged at additional cost.  

Help! I have complex dietary requests

Check out our range of dietary solutions here. If you can’t find the solution online give us a call, we’re great at problem solving and finding the right food for your guests. 

Are you open on the weekend?

Yes, however there is a minimum spend required and a delivery charge – please contact us for a quote. 

What if I need to amend my order?

Amendments can be made up until 3pm the day prior, please either call us on 9690 5831 or email orders@bayleafcatering.com.au along with your order number and what you would like to amend, we will do our best to update your order. We will always send through a new order confirmation.

What if I need to cancel my order?

Cancellation under twenty four (business) hours of your scheduled delivery time incurs a 100% charge of your full catering order. On the last business day of the week the 24 hour cancellation window applies to next business day delivery.  

If outside of twenty four hours, a minimum days notice required on specific items will be taken into consideration and a refund issued where applicable. For items with one days notice, cancellation outside of twenty four hours will incur a refund in full. 

EVENT CATERING FAQs

How much food do I need to order?
What is a round of sandwiches?
How big is a canapé, supper item or a bowl dish?
What about dietary needs or vegetarians?
What is an ‘Alternate Drop’?
What are ‘Shared Platters’?
What is a “Buffet”?
How many beverages do we need to provide for an event?
How many glasses do I need for an event?
How much crockery & cutlery do I need for a sit down event?
When do your staff arrive for an event?
Do your staff clean up afterwards?
What if I need to cancel or change my order?
How much food do I need to order?

That really depends on how long your event is for. Some examples below

  • Sandwich lunch – a minimum of 1.5 rounds
  • Cocktail Food – 1-2 hours 4-6 canapes per person
  • Cocktail Food – 2 hour event 6-8 canapes per person
  • Cocktail Food – 3 hours 8-10 canapes plus a bowl dish or something more substantial
  • Cocktail Food – 4-5 hours 8-10 canapes plus bowl dish or something more substantial
What is a round of sandwiches?

No it’s not a circle of sandwiches! A round is a square sandwich cut into 4 points or little triangles

How big is a canapé, supper item or a bowl dish?

Our canapés are 1-2 bites, supper items are 3-4 bites and designed to more often be eaten later at night (we call them soak food!) and our bowl dishes are rice bowl sized and are mini versions of entrée or mains

What about dietary needs or vegetarians?

Just let us know and we can work with you to provide for all your guests. WE can also recommend how much vegetarian food you should allow for just in case you have a few surprise guests.

What is an ‘Alternate Drop’?

That is where one person gets beef and one person gets chicken. It’s a bit old fashioned but some still like the choice. We like offering shared platters instead so that guests can choose how much they want.

What are ‘Shared Platters’?

That’s where we place platters of delicious food in the centre of a dining table for guests to help themselves and share amongst friends or colleagues. It’s a nice relaxed dining style.

What is a “Buffet”?

It might sound a bit daggy but a beautifully styled Bay Leaf food buffet can be lots of fun for your guests to select their meal – either stand up or sit down – from a large shared table.

How many beverages do we need to provide for an event?

It’s a little bit of a “how long is a piece of string’ question but one we can always help you with our beverage calculator. We don’t like running out of drinks so we always allow for more. Did you know that you pour 6 standard glasses from a bottle of wine or champagne?

How many glasses do I need for an event?

We allow for 2-4 glasses per person depending on the duration of the events. We usually save money on glasses for soft drinks by providing little bottles with straws – more fun too!

How much crockery & cutlery do I need for a sit down event?

We present out food on dinner plates, so you will need a dinner plate per person per course and you will cutlery for every course too

When do your staff arrive for an event?

Usually 1-1.5 hours prior to an event depending on the size and type of event? We ice down all your drinks, set the bar, get the food ready and make sure everything is looking fab by the time your guests arrive

Do your staff clean up afterwards?

Of course! They will leave your home, office kitchen or event space in perfect condition – maybe even better than they found it? If you don’t want our staff on display we are just as happy hiding in a garage, meeting room or even a laundry!

What if I need to cancel or change my order?

Cancellation, or decrease in numbers of an event confirmed verbally or in writing by the client
within 72 business hours of the commencement of function will incur a 100% charge of food costs.
Cancellation of an event confirmed verbally or in writing by the client within 48 business hours of the
commencement of the event set up, will incur 100% charge of the total event costs.
Bay Leaf Catering takes no responsibility for acts of nature, such as weather, which may result
in the cancellation or disruption of an event and all cancellations charges apply.

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